Facebook Messenger Marketing vs Email Marketing [Key Differences]

Today, entrepreneurs and business owners who fail to interact with their clients via messages t miss out on specific benefits. Both email marketing and messenger marketing excellent tools for business owners who which interact and stay interactive with their customers. 

Email Marketing and Facebook Messenger Marketing are two potent tools for drawing, communicating with, and retaining customers. They share the same objectives and goals. Since each of these tools exhibit different results, they each have their advantages and demerits.

Continue reading this article to learn more about Facebook Messenger Marketing and Email Marketing – their differences, strengths, weaknesses, and more.

Differences Between Facebook Messenger Marketing and Email Marketing

Email marketing and Facebook Messenger marketing each have their differences. We have highlighted some of the differences below:

1.Personalization vs. Template

Newsletter and promotions are quickly customized in instant messengers. With the ability to customize your content, you can then create individual offers for clients, which a customer is more likely to personalize trust and thus purchase.

Perhaps you work with a multilingual audience – interpreting the promotions/newsletters into several languages, with the use of Word Point, for instance, will allow you to access a wider audience and draw more potential customers.

The fact that Facebook instant messengers offer the opportunity for more individual and individual interactions is no secret, and clients often appreciate this. It’s uplifting to know that when the business relates with you through messenger, they are not also reaching out to thousands of potential clients with the same message at the same time. This advances the relationship between the subscriber and the brand much quicker as trust is developed earlier on and allows loyalty to be established.

2.Spam vs. Targeted Message

You may be wondering how Facebook Messenger marketing has become trendier. The answer is that people read the direct messages they get. While they also ready their emails, the truth is that they actually do not. They often stick to emails and work-related emails, ignoring the unknown and unnecessary junk to be deleted.

With Facebook instant messengers, clients have an instant choice to make. If the targeted person is not interested in communicating with the company, they can just close the chat. People who desire to communicate will wait for new messages. Once they have the opportunity to read, reply, and ask questions, they might end up not visiting the website and hopefully make some kind of purchase.

In general, email newsletters are more likely to risk being passed for spam. At the same time, interaction in the messenger is usually lively and targeted, and more importantly, it occurs voluntarily.         

2.Talking vs. Telling                                                   

While you may think that the concepts of telling vs. talking are interchangeable, in reality, they are very different. A marketing email often tells you to do something instead of opening a dialogue. You do offer subscribers the opportunity to ask questions or express their opinions.

The purpose of these emails is to gradually incline people to click on targeted actions for the website, make customized offers, inform customers about certain events in the organization, and compose trigger chains of letters.   

Which connecting with your subscribers, turning them into loyal customers, and meeting their needs is excellent and expected to some degree; email marketing can often be one-sided. This is why we describe it as “telling.”

Facebook Messenger marketing has a different process from email marketing. The customer has the chance to engage in a conversation with the business owner. They can quickly ask questions and get answers directly, whether it is from a business staff or a chatbot.

The decisions of many clients are emotional and impulsive. However, there is usually a need to ask questions. If a client can receive answers instantly, it may influence them to make decisions more quickly. Instant messenger marketing allows effective and quick dialogue. This means that you are more likely to have the chance of closing the sale more quickly than through old-fashioned one-way email marketing.

3.The Result

Instant messenger services are significantly on the rise, so excellent that they are starting to threaten the place of email marketing in the marketing tactic. While scrolling through emails during work breaks and long trips is the number of emails being opened and read, the click-through rate in email is steadily decreasing.

For business owners and entrepreneurs, this means that you are more likely to write a letter that gets to your target audience. However, using only email newsletters will decrease the profitability of your company because emails are more and more being ignored.

Growing into instant messenger marketing allows you to get a quick response from the users, thus giving you the chance to access information to measure the accomplishment of a new product because, in reality, an email response may not come.

The Strengths of Facebook Messenger Marketing

Naturally, marketing via messenger tends to lead to results in much greater rates of open and click-through than messages sent via email. Click-through rates for marketing messages fall between fifteen percent for the low and sixty percent for the high, while the standard click-through rate for emails stays at approximately four percent.

Easy-to-digest, quick messages provide customers a customized approach too. Being that Chatbots designed through ManyChat are created to act like humans, clients are more susceptible to respond when messages interest them socially, without presenting the stress of sitting down to read a long email message.

The massage is delivered in simple, quick snippets that allow clients to view and take advantage of promotions and deals without having to ransom their time.

The Weaknesses of Facebook Messenger Marketing     

When it comes to Facebook Messenger Marketing weaknesses, there are not many factors to consider. However, the available factors are essential. Messenger marketing only appeals so much to people who use Facebook, Twitter, and other social media.

While there are millions of active users daily, there are still so many people who do not have any social media account such as Facebook accounts. Fortunately, nearly everyone has an email address. Everyone who routinely uses the internet has to receive messages, and email is the easiest interaction hub for most users.

For users without social media accounts, business owners are most likely to interact with them via email. In addition, while Messenger provides users with a more customized experience, businesses may not be able to create their personal brand voice as imaginatively as they might hope.

Email, similar to printed writing materials, allows businesses to display signatures, banners, pictures, and more. Because messenger is fundamentally one platform reaching out through the use of another platform, messenger marketing does not provide companies the chance to stand out as people through the feel and look of their messages.

The Strengths of Email Marketing

Although emails are often opened as Facebook Messenger, it does not mean that email marketing is without its merits. All you need to do is know your overall marketing goals and your target audience.

Regarding nurturing new leads, email is the ultimate. For example, if some of your customers have signed up for trial memberships to a tool or product that is available, you want to send out a lead-encouraging message through email. By so doing, you can welcome your lead, provide them information on how to use their trial membership, as well as the structures available if they decide to extend their membership.

The Weaknesses of Email Marketing

While email is excellent for messages with extra depth than what can be covered in a quick Messenger notification, the open and click-through rates for emails are lower than those of Facebook Messenger. As a result, entrepreneurs and business owners find themselves continually trying to create more engaging emails hoping that it will increase email open rates and click-through will increase naturally.

Thankfully, there are a few ways to strengthen a weak email marketing campaign. One way business owners can do this is by segmenting their mailing listing to help customers receive emails that are targeted towards what they like.


Because each method has advantages and disadvantages, you might be wondering which of them is ideal for your business. The answer is both. Do not ignore one for the other, as both methods offer significant benefits that can be joined into a robust marketing system. So, go ahead and work on both your Facebook Messenger Marketing tactics and Email Marketing tactics.

Leave a Comment